Dealing with Complaints

Master the art of complaint resolution with our course, designed for frontline staff across diverse companies. Learn general tips, non-violent communication techniques, and structured action plans for effective complaint handling, enhancing customer satisfaction and service quality.
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Content

General Tips for Managing Complaints

This lesson offers an essential overview of effective complaint handling strategies. Tailored for frontline staff in multi-location companies, it covers the basics of acknowledging, understanding, and efficiently addressing customer complaints, laying the foundation for excellent customer service.

Nonviolent Communication in Complaint Resolution

Learn the power of empathetic communication in resolving complaints. This lesson focuses on employing non-violent communication techniques, crucial for frontline staff, to de-escalate situations, understand customer perspectives, and foster positive interactions even in challenging scenarios.

Action Plans for Complaint Handling

Develop structured, practical approaches for complaint resolution in this lesson. Designed for staff across various company locations, it guides learners through creating and implementing effective action plans that ensure consistent, fair, and satisfactory resolution of customer complaints.

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