This lesson delves into the significant impact Google reviews have on a business's reputation and customer decision-making. Frontline staff will learn how positive reviews can enhance visibility and credibility, particularly crucial for companies with multiple locations.
Explore effective techniques to motivate customers to provide feedback. This lesson is essential for frontline staff, offering strategies to engage customers and encourage them to share their positive experiences, thereby boosting the company's online reputation and trustworthiness.
Learn the art of effectively managing and responding to customer reviews. This lesson focuses on best practices for handling both positive and negative feedback, teaching frontline staff the skills to maintain a positive online presence and build strong customer relationships.
.png)
